Multibagger stock ideas: Groww PAN–Aadhaar e-Sign Failed: Name or DOB Mismatch

Problem: You tried to link PAN with Aadhaar on Groww and saw “authentication failed.” This guide helps you identify whether it’s a name, DOB, or gender mismatch—and fix it step-by-step so linking succeeds.

Quick overview — why authentication fails

PAN–Aadhaar linking uses automated demographic checks. The most common causes of failure are mismatches in name, date of birth, or gender, or one of the IDs already being linked elsewhere. If a broker shows "authentication failed" during KYC or e-Sign, it usually means the data sent didn’t match official records.

Step 1 — Identify the exact error

1. Note the Groww error message and check your profile → KYC → PAN/Aadhaar section for any details.

2. Try linking via the Income Tax Aadhaar link page to see the specific server response (reveals mismatch type).

Step 2 — If the mismatch is Name

Minor differences (initials, punctuation, spacing) can block linking. UIDAI allows OTP fallback for small mismatches—only if other fields match. Large differences require updating PAN or Aadhaar so names match exactly.

If Aadhaar has the correct name, update PAN via Protean/NSDL or UTIITSL. If Aadhaar needs fixing, use UIDAI’s SSUP portal.

Step 3 — If the mismatch is Date of Birth or Gender

DOB/gender must match exactly. Update the incorrect record, wait for it to reflect (often a few days), then retry linking.

Step 4 — If an ID is already linked or blocked

If Aadhaar is linked to a different PAN (or vice versa), you’ll need to resolve conflicts via the PAN service provider or Income Tax helpdesk.

Step 5 — Retry safely on Groww

1. Fix mismatches on the correct portal (UIDAI for Aadhaar, NSDL/UTIITSL for PAN).
2. Wait 24–72 hours for databases to sync.
3. Retry linking in Groww’s KYC section; if it fails, contact Groww support with screenshots.

Sample Groww support message: "I attempted PAN–Aadhaar link and received 'authentication failed'. I have updated [Aadhaar/PAN] on [UIDAI/NSDL] on [date]. Please advise next steps. Attached: screenshots."

Practical tips & timelines

• Minor updates reflect in 24–72 hours; major corrections take longer. • If online linking fails repeatedly, try biometric or in-person verification at a PAN Service Provider center.

Frequently Asked Questions

Can I link if the name has a small typo? +

Small typos sometimes allow OTP fallback; if not, update the mismatched record and retry.

How long after updating PAN/Aadhaar should I retry linking? +

Wait 24–72 hours for updates to sync. Major corrections may take longer.

If Groww keeps failing, should I contact UIDAI or Groww first? +

Fix the record at UIDAI/NSDL/UTIITSL first, then retry on Groww. If it still fails, raise a ticket with Groww support.

Can an Aadhaar already linked to another PAN be fixed online? +

No, you’ll need to resolve conflicts via Protean/UTIITSL or the Income Tax helpdesk.

Piyush Sharma

Qualifications: MBA (India), MBA (Australia), Master of Professional Accounting (Australia).

18+ years in the Indian stock market and running this website for 15+ years. Founder of PS International Group and Hamarijeet.com — popular for study-visa guidance, career help, government schemes, jobs and digital product updates.

📘 Facebook 🐦 Twitter